diamond exchange

diamond exchange App support

Contact
+91 5013862193

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

Upon opening the app, enter your registered mobile number to initiate the login process. Verify the One-Time Password (OTP) sent to your mobile to successfully log in. This eliminates the need for a password or email login, making the process faster and more convenient.

Q2: What should I do if I am not getting OTP?

To start, check your internet connection for a strong signal. If the signal is stable, wait for the send OTP option to activate, and then wait again for the OTP to be sent. If you don't receive the OTP, you can reach out to the app's support team through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, first try logging in with your active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate a seamless account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated version without any problems. This will ensure you have the most up-to-date app and can access its features smoothly.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other similar apps. However, note that you cannot withdraw bonus money collected through gaming, only the earnings from actual gameplay. Withdrawn funds are solely based on the money earned from gaming activities.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhaar card, UPI, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's services are fast and stable, reducing processing times to between 30 minutes and 3 hours. However, payment processing may experience delays, requiring users to wait up to 24 hours for their transactions to be completed. This delay in payment processing can vary from other processes within the app.

Q4: Why is the bonus balance not being withdrawn?

You can only use the bonus funds for gaming purposes and cannot withdraw them. Any winnings earned while playing with the bonus amount can be withdrawn. The bonus money itself remains non-withdrawable, separate from your winnings.

Q5: Withdraw failed, money did not come, what should I do?

To check on a failed withdrawal request, go to the settings and review your transaction history. If the issue persists, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can seek assistance from their customer care centre.

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